60/24
60% / 30 min
Remote, first response
Almera Service
Remote first. Field when needed.
Service starts with the record, logs, and operator notes. 60% of service tickets close remotely within 30 minutes.
60/24 Rule
Service starts with a number and ends with process.
60% remote resolution is verified. Field dispatch is planned from Kuyumcukent, with no published hard hour window.
Kuyumcukent
Field dispatch
Goal: field plan dispatched from Kuyumcukent within 24 hours.
Lifetime Service
The record does not close after factory warranty.
Almera service records follow the machine in the field. After warranty, parts, training, and fault files stay at the same desk.
Service desk:Kuyumcukent
Parts Stock
Over 100 spare parts on shelf. 7-day ceiling.
If the part is not in Kuyumcukent, it enters the DHL line from China. From Kapalıçarşı to Maraş, no customer waits more than 7 days for a part.
- Over 100 stocked spare parts
- DHL within days
- 7-day maximum customer wait
One line. One desk. Continuous tracking.
Installation, operator training, and fault records meet in the same technical team.
Remote reading
Remote reading
Phone, WhatsApp, logs, and camera records are read together.
Part check
Part check
Stock is checked from the Kuyumcukent shelf.
Field plan
Field plan
When needed, field dispatch leaves from Kuyumcukent.
Installation training
Installation training
The operator learns first print and maintenance rhythm beside the machine.
After warranty
After warranty
The record stays open. The machine remains in the Almera service file.
What we commit, what we target.
Remote resolution and part delivery timelines are firm. Field dispatch timing varies by location and fault type, published as a target.
| Case | Service desk | Process |
|---|---|---|
| Remote diagnosis | Kuyumcukent service desk | 60% of issues are resolved remotely within 30 minutes. |
| Field dispatch | From Kuyumcukent | Goal: field plan dispatched from Kuyumcukent within 24 hours. |
| Part need | Kuyumcukent stock | Over 100 spare parts on shelf. DHL from China when needed. |
| Customer wait | Almera service record | No customer waits more than 7 days for a part. |
On-site dispatch from Kuyumcukent.
Coverage is planned by machine location and fault type. The city list is confirmed in the sales file.
IstanbulAnkaraIzmirBursaAntalyaGaziantepTrabzon
Open your service file.
Let us read the machine model, part type, and workshop location together.